Multi-year Accessibility Plan

(Accessibilities for Ontarians with disabilities act (AODA), 2005 – Ontario Regulation 191/11, Integrated Accessibility Standards)

The multi-year accessibility plan is a road map that illustrates how MCAP plans to make its commitments to accessibility a reality; meet all requirements under the IAS; and remove and prevent any additional barriers to accessibility at MCAP.

PART I - General Requirements

Initiative	Requirement Outlined in the Act	MCAP's Actions	Status	Compliance Date
Establishment of Accessibility Policies	(1) Every obligated organization shall develop, implement and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements under the accessibility standards referred to in this regulation.	MCAP has developed and implemented policies governing how it achieves accessibility and meets its legal requirements.	Compliant	January 1, 2014
2. Accessibility Plan	(1) Large organizations shall Establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under this Regulation Post the accessibility plan on their website, if any, and provide the plan in an accessible format upon request; and Review and update the Accessibility Plan at least once every five years.	MCAP established and implemented a multi-year accessibility plan in order to identify and remove barriers and meet its legal requirements MCAP posted the accessibility plans on its internal and external website in an accessible format MCAP will review and update the Accessibility Plan next in January 2019 and every 5 years thereafter.	Compliant	January 1, 2014
Training	(1) Every obligated organization shall ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and on the Human Rights Code as it pertains to persons with disabilities to, all employees, and volunteers; all persons who participate in developing the organization’s policies; and all other persons who provide goods, services or facilities on behalf of the organization.	All MCAP employees and contractors receive training on accessibility standards as it relates to people with disabilities. Training will be available in an accessible format as requested and training records will be kept. Through ongoing education and awareness, MCAP will give staff the knowledge and skills they need to meet or exceed compliance requirements. This will include alternate formats, hosting accessible meetings and creating documents, processes and policies with accessibility in mind. All new employees will be trained on the IAS.	Compliant	January 1, 2015

PART II - Information and Communication Standards

Initiative	Requirement Outlined in the Act	MCAP's Actions	Status	Compliance Date
Emergency procedures, Plans for Public Safety Information	(1) In addition to its obligation under section 12, if an obligated organization prepares emergency procedures, plans or public safety information and makes the information available to the public, the obligated organization shall provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request.	MCAP provides emergency procedures, plans or public safety information when requested.	Compliant	January 1, 2012
Accessible Websites & Web Content	(2) Designated public sector organizations and large organizations shall make their internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA, and shall do so in accordance with the schedule set out in this section.	MCAP will continue to make its website and web content conform to the World Wide Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA. Our internet and intranet websites, technology solutions, communication materials, telephone communications and in-person interactions will be based on accessibility best practices. Accessible Websites and Web Content: By achieving compliance with WCAG 2.0, employees and customers will receive web information in accessible format. This will provide them with equal and appropriate access to the information they need.	Compliant(WCAG 2.0 Level A) Pending(Level AA for January 1st, 2021)	January 1, 2014
Feedback	(1) Every obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to person with disabilities by providing or arranging for accessible formats and communications supports, upon request.	Feedback forms are posted on MCAP’s external and internal websites.	Compliant	January 1, 2015
Accessible Formats & Communication Supports	(1) Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, in a timely manner that takes into account the person’s accessibility needs due to disability; and at a cost that is no more than the regular cost charged to other persons.	Upon request, MCAP will provide accessible formats and communication supports for persons with disabilities in a timely manner and at no extra cost.	Compliant	January 1, 2016
a	(2) The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support.	MCAP does and will continue to consult with the person making the request in determining the suitability of an accessible format or communication support.	Compliant	January 1, 2016
a	(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.	MCAP will notify the public about the availability of accessible formats and communication supports.	Compliant	January 1, 2016

PART III - Employment Standards

Initiative	Requirement Outlined in the Act	MCAP's Actions	Status	Compliance Date
Workplace Emergency Response Information	(1) Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability.	Individualized response plans created for employees with disabilities.	Compliant	January 1, 2012
f	(2) If an employee who receives individualized workplace emergency response information requires assistance and with the employee’s consent the employers shall provide the workplace emergency response information to the person designated by the employer to provide assistance to the employee.	With employee`s consent, MCAP provides information to the Emergency Response Staff assigned to the person requesting assistance. In the event that the assigned Emergency Response Staff is not available during the time of the incident, the person requiring assistance will identify themselves to the fire warden, manager, or any other employee in the area so an Emergency Response Staff can be assigned and assist the employee.	Compliant	January 1, 2012
f	(3) Employers shall provide the information required under this section as soon as practicable after the employer becomes aware of the need for accommodation due to the employee’s disability.	MCAP provides the information required as soon as it becomes aware of the need for accommodation due to the employee’s disability.	Compliant	January 1, 2012
f	(4) Every employer shall review the individualized workplace emergency response information, when the employee moves to a different location in the organization When the employee’s overall accommodations needs or plans are reviewed; and c) When the employer reviews its general emergency response policies.	MCAP reviews annually the individualized workplace emergency response information.	Compliant	January 1, 2012
Recruitment - General	Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes.	MCAP continues to develop and implement employment practices to encourage people with disabilities to participate fully in all aspects of the organization by: Notifying candidates about the availability of accommodations for applicants with disabilities by including a statement in all internal and external job postings; Identifying and removing workplace barriers; Inclusive employment practices for recruitment, retention and employee development; Providing managers with accessibility training, tools and templates to support employee/workplace accommodations and address non-discrimination; Notifying successful applicants of the Accessibility policies in place at MCAP. Continuously reviewing standards and best practices related to accessible employment.	Compliant	January 1, 2016
Recruitment, Assessment or Selection Process	(1) During a recruitment process, an employer shall notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.	MCAP continues to develop and implement employment practices to encourage people with disabilities to participate fully in all aspects of the organization by: Notifying successful applicants of the Accessibility policies in place at MCAP	Compliant	January 1, 2016
f	(2) If a selected applicant requests an accommodation, the employer shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.	MCAP will consult with applicants and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.	Compliant	January 1, 2016
Notice to Successful Applicants	Every employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.	MCAP notifies successful applicants regarding its policies for accommodating employees with disabilities when making offers of employment.	Compliant	January 1, 2016
Informing Employees of Supports	(1) Every employer shall inform its employees of its policies used to support its employees with disabilities, including but not limited to, policies, on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.	MCAP informs employees of its policies and any updates to those policies used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as is practicable after commencing employment.	Compliant	January 1, 2016
f	(2) Employers shall provide the information required under this section to new employees as soon as practicable after they begin their employment.	Training provided to all employees on AODA was provided in December 2012. New employees are required to complete online training within 2 weeks of their hire date.	Compliant	January 1, 2016
f	(3) Employers shall provide updated information to its employees whenever there is a change to existing policy on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.	Upon a change to an existing policy, MCAP will take into account an employee’s accessibility needs.	Compliant	January 1, 2016
Accessible Formats & Communication Supports for Employees	(1) In addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for, Information that is needed in order to perform the employee’s job; and Information that is generally available to employees in the workplace.	Upon request of an employee with a disability, MCAP will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other employees. In determining the suitability of an accessible format or communication support, MCAP will consult with the employee making the request.	Compliant	January 1, 2016
f	(2) The employer shall consult with the employee making the request in determining the suitability of an accessible format or communication support.	Upon request of an employee with a disability, MCAP will consult with the employee making the request in determining the suitability of an accessible format or communication support.	Compliant	January 1, 2016
Documented Individual Accommodation Plans	(1) Employers, other than employers that are small organizations, shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities.	Individualized response plans created for employees with disabilities.	Compliant	January 1, 2016
f	(2) The process for the development of documented individual accommodation plans shall include the following elements: The manner in which an employee requesting accommodation can participate in the development of the individual accommodation plan. The means by which the employee is assessed on an individual basis. The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer’s expense, to determine if and how accommodation can be achieved. The manner in which the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan. The steps taken to protect the privacy of the employee’s personal. The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done. If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee. The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.	MCAP has a step by step process documentation plan that outlines all the elements required under the regulation.	Compliant	January 1, 2016
Return to Work Process	(1) Every employer, other than an employer that is a small organization, shall develop and have in place a return to work process for its employees which have been absent form work due to a disability and require disability-related accommodations in order to return to work; and shall document the process.	MCAP has developed a return to work process which details the specific plans for employees returning to work following a disability related absence and who require accommodation to return to work. MCAP has a documented a return to work process in place.	Compliant	January 1, 2016
f	(2) The return to work process shall, Outline the steps the employer will take to facilities the return to work of employees who were absent because their disability required them to be away from work; and Use individual documented accommodation plans, as described in section 28, as part of the process.	MCAP’s return to work process outlines the steps it will take to facilitate the return to work of employees absent due to disability or a disability-related leave. MCAP uses and will continue to use Individual Accommodation plans as part of the process.	Compliant	January 1, 2016
f	(3) The return to work process referenced in this section does not replace or override any other return to work process created by or under any other statute.	The Return to Work Process does not replace or override any other return to work process required by other statute.	Compliant	January 1, 2016
Performance Management	(1) An employer that uses performance management in respect of its employees shall take into account the accessibilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disability.	MCAP takes into consideration employees with disabilities, as well as individual accommodation plans during the performance review and management process.	Compliant	January 1, 2016
Career Development & Advancement	(1) An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career advancement to its employees with disabilities.	MCAP takes into consideration employees with disabilities, as well as individual accommodation plans during the career development and advancement review and management process.	Compliant	January 1, 2016
Redeployment	(1) An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when deploying employees with disabilities.	MCAP takes into consideration employees with disabilities, as well as individual accommodation plans during the deployment process.	Compliant	January 1, 2016

PART IV - Transportation Standards

Initiative	Requirement Outlined in the Act	MCAP's Actions	Status	Compliance Date
Transportation	Sections 34 - 80.	Although this standard does not apply to MCAP, MCAP will continue to monitor all transportation related regulations as outlined in AODA for future compliance.	Not Applicable	January 1, 2017

PART V - Design of Public Spaces Standard

Initiative	Requirement Outlined in the Act	MCAP's Actions	Status	Compliance Date
Waiting Area	43 (1) When constructing a new waiting area or redeveloping an existing waiting area, where the seating is fixed to the floor, a minimum of three per cent of the new seating must be accessible, but in no case shall there be fewer than one accessible seating space.	MCAP has taken into consideration accessible seating space in the waiting area, and will continue to keep it accessible.	Compliant	January 1, 2017
f	(2) For the purposes of this section, accessible seating is a space in the seating area where an individual using a mobility aid can wait.	MCAP has and will continue to provide accessible seating space in the seating area where an individual using a mobility aid can wait.	f	f