MCAP Blue Culture

Blue Cul·ture

noun

Our approach to the work we do and those we do it for — from brokers to homeowners and everyone we interact with
MCAP’s commitment to con-sistency, connection and respect that helps us deliver on our promises and achieve our goals.

MCAP Blue Culture is more than a slogan

It’s at the centre of who we are, how we conduct business, and the unique role we have at MCAP. More than a company promise, Blue Culture is not about what we do, but how we do it. Blue Culture is how we nurture our relationships with collaboration and trust.

Blue Culture is not about what we do, but how we do it

MCAP is Canada’s largest independent Mortgage Finance Company and has been trusted by Canadians for over 35 years. But what truly sets MCAP apart is its people – people with a passion for the business, their roles and the customers they serve.

A defining characteristic of Blue Culture is its pervasive influence on everything we do and everyone we engage with. Whether it’s our homeowners or our employees, Blue Culture shapes all our relationships.

Our Homeowners

We understand that every mortgage represents a unique individual or family. Blue Culture emphasizes seeing homeowners as people rather than just numbers, and we are dedicated to supporting them in meaningful ways.

What does Blue Culture look like for homeowners?

Simple and streamlined processes

Clear and concise solutions

Dependable support at every stage

Our Broker Partners

Building and maintaining relationships with our broker partners is essential to how we do business. It’s all about trust.

What does Blue Culture look like for brokers?

Reliable and dependable support

Timely, direct and open communication

Resources to improve efficiency

Our Employees

By creating an environment focused on collaboration and accountability, our employees experience Blue Culture first-hand.

What does Blue Culture look like for employees?

Mentorship opportunities

Cross-department collaboration

Tools and resources for career development

Featured Spotlight

Shayn Yoe

Senior Manager, Underwriting

Since 2020, Shayn Yoe has felt privileged to lead an exceptional team of underwriters as MCAP’s Senior Manager of Underwriting in Western Canada. A veteran of the mortgage industry, Shayn has over 20 years of experience in mortgage lending, many of which he spent in a variety of Sales leadership roles, first with other mortgage lenders and then with MCAP beginning in 2015.”

“MCAP Blue Culture is the promise my underwriters make to do the right thing for our company, our applicants and our broker partners.”

Learn more

Discover Blue Culture

People are what differentiates us

We owe our success at MCAP to our exceptional employees. Our people are behind our Blue Culture promise.

We connect to what matters

We believe in support, collaboration, empowerment and trust. Our connection to what matters is one of the reasons why 97% of employees would recommend MCAP to a friend.

We nurture our relationships

The way we serve our brokers, our customers, and our employees is rooted in a deep commitment to bring out the best in one another. We collaborate with those who share a common goal of helping Canadians achieve their homeownership dreams.

Explore Blue Culture

View Blue Culture Manifesto

Meet the Faces of Blue Culture

Blue Culture is more than a slogan, it’s at the centre of who we are, how we conduct business, and the unique role we have at MCAP. More than a company promise, Blue Culture is not about what we do, but how we do it. Blue Culture is how we nurture our relationships with collaboration and trust.

Shayn Yoe

Senior Manager, Underwriting

“Blue Culture is the promise my underwriters make to do the right thing for our company, our applicants and our broker partners.”

Lee-Ann McEllister

Senior Director, Sales

“For us, collaboration is the key to our success. We realized that if we come together as a team, if we share best practices and we collaborate, we become better together.”

Karen Fogel

Vice President, Marketing

“As a leader, the more trust I have in my team, the more they can learn and succeed as a team, and the better we can fulfil the vision of MCAP.”

Danny Rodrigues

Director of Underwriting and Sales, Quebec

“Blue Culture is about empowering people and gaining trust.”

Thomas Markandonis

Vice President, Software Engineering

“We understand people are busy, and therefore, we can leverage technology and software to deliver flexible availability that suits their unique needs and lifestyle.”

Randy Aldworth

Vice President, Lender Relations

“Blue Culture to me really is all about building real connections, real relationships”

Megan McDonald

Senior Vice President, Single Family Sales

“My leadership journey has taught me a lot about flexibility, adaptability and the ability to evolve with the times.”

Patty Schotsch

Associate Director, Inside Sales

“If you’re new and coming into the company, I would suggest you get to know your teammates, get to know the people here. This is a place where you’re allowed to grow and develop, and you’ll get more out of it with the more people you know.”

Paul Bruce

Executive Vice President, Single Family Residential

“I think it’s very important from a leadership perspective that your people hear from you on a regular basis and that you have meaningful conversations on topics that matter to them.”

Anna Gomes

Senior Director of Underwriting

“One of the main reasons that made me decide to come to MCAP all those years ago was the family atmosphere – everybody was working together; everybody had each other’s back, and everybody was supportive.”

Brian Carey

MCAP’s CFO

“We bring Blue Culture to life indirectly and we do that by supporting all lines of business as best we can.”

Penny St. Antoine

MCAP’s Senior Vice President, Single Family Operations

“Those entrepreneurial roots, that small family kind of feel has never really left us.”

Jennifer Tsaltas

MCAP’s Senior Vice President, Underwriting & Credit Risk

"The great thing about MCAP is there's a constant innovation that happens on a daily basis."

Sushanta Sen

MCAP’s Associate Director, Sales

"The most important thing is the passion, the passion of working with excellent people, the passion of serving our mortgage brokers, and eventually, and most importantly, is the passion of serving the home buyers."

Blue Culture in Action

As a mortgage lender who works exclusively with brokers, the relationships we create are integral to our business. For our Blue Culture @ Work series, we interviewed employees who engage directly with brokers to better understand how we best serve our brokers and, in turn, deliver on our promises to homeowners.

From underwriters to broker relationship managers, our employees embody Blue Culture in everything they do and bring a human touch to how we deliver. Communication, consistency, collaboration – these were just some of the key components that our employees focus on to ensure our brokers feel valued with each interaction.

Watch Blue Culture @ Work

Blue Culture @ Work

At the core, Blue Culture is based on three principles: Consistency, Connection, and Respect.

We Serve People

We believe the value we create, goes beyond a mortgage. It’s about the stories, of how we connect to what really matters.

Behind Every Mortgage, There are People

The ones who are consistently there, with the answer when you need them most. Someone to rely on and to get things done.

First Impressions Matter

It’s why we give our brokers, and homeowners, everything we can. Great products, clear underwriting processes, and a can-do attitude, means no surprises.