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Contact The Residential Team


Canada Post Labour Disruption

Canada Post has announced a labour disruption starting Friday, November 15, 2024. You can still view all your mortgage details by logging in to MyMCAP. Our customer service team will continue to be available to support our homeowners.

English: 1-800-265-2624
French: 1-888-811-2529

Call toll free between the hours of 8AM and 8PM (Monday through Friday).

Email:
service@mcap.com

Submit your inquiry Request Form

Click here to see how we will resolve your complaint.

Mortgage Servicing Centre

P.O. Box
351 STN C
Kitchener, ON N2G 3Y9

Courier Address:
Mortgage Servicing Centre
451 Phillip Street, Suite 100
Waterloo, ON N2L 3X2

MCAP Residential Mortgages Offices

Vancouver, BC

2100-475 Howe Street
Vancouver, BC V6C 2B3
604 682 7161
800 977 5877
Fax: 800 977 5677

Waterloo, ON

451 Phillip Street, Suite 100
Waterloo, ON N2L 3X2
800 265 2624
Fax: 519 743 2677
Fax: 800 922 0220

Toronto, ON

400-200 King Street West
Toronto, ON M5H 3T4
416 598 2665
800 387 4405
Fax: 416 598 7837

Montréal, QC

950-1001 de Maisonneuve Blvd. West
Montréal, QC H3A 3C8
514 282 0811
800 431 6911
Fax: 514 849 9264