More than ever, strong partnerships are essential to the success of new construction and development projects. As fluctuating pricing and other uncertainties around materials and labour continue to affect the industry, you need to be confident that your financing partner has the knowledge, experience, and commitment to support you from start to finish.
As part of our new Meet the Team series, MCAP is introducing key members of our Development Finance Group to new, existing, and prospective clients, so you can understand how the team works and learn more about who has your back as you do business.
Susannah Boisclair is a team member in our Calgary office, and we had the pleasure of asking her a few questions about her experience and her team in a recent conversation.
Introducing Susannah Boisclair: Associate Director, Funding, Central West
Susannah, tell us about your experience in the industry
My career spans over 17 years with term and construction lending, which began with an analyst role with a national life insurance company in Winnipeg. After spending twenty years within the military family, I moved back to Calgary, which is where I grew up. My journey continued when I fortunately joined MCAP as a Funding Officer. And the rest is history!
Why should a client choose MCAP for their construction financing needs?
MCAP has an impressive roster of long-term employees who have a wealth of industry knowledge. Our origination and underwriting group is committed to “out of the box thinking,” which ultimately provides clients with favorable financing options. Then, throughout the loan management process, the funding group is dedicated to providing clients with best-in-class service as a top priority. I like to say that we deliver clients the “fun” in “funding”.
What makes MCAP’s Development Finance Group unique?
Our team stands out for several reasons, which relate to a comprehensive and outstanding level of service. For example, DFG Circle is a dedicated innovation platform that provides clients with a network of real estate industry professionals – from DFG team members to solicitors to third party consultants. Also, we provide clients with real estate development market expertise in real estate debt and equity capital origination, and loan and investment management. MCAP has offices located in Toronto, Calgary, and Vancouver and our long-term clients build personal relationships directly with our team members.
How do you tackle difficult or complicated deals?
Teamwork is critical. Our no-closed-door policy allows for free thinking regardless of position – all opinions are valued and discussion with senior management is encouraged to help identify issues and uncover viable solutions.
How do you and your team stay motivated throughout a deal?
DFG team members pride themselves on supporting each other. One of DFG’s core values is “fun”, such as celebrating staff birthdays with donuts and having lunch boxes delivered during weekly meetings - staying engaged is a key motivating factor. Also, setting goals helps to establish and reinforce a sense of accomplishment.
What are some of the secrets to your success?
Boisclair: Our team’s success starts with support from the Executive Board, who recognize the value the Development Finance Group brings to our clients. With their support comes innovation – our team creatively aligns the business model with client needs. Our team members also work diligently to build internal and external relationships and are encouraged to explore beyond their current roles.
The investment in employee careers and wellness is also highly motivating – MCAP provides learning resources, health benefits and my favourite, live personal workouts!
What is the best way for new clients to contact you?
I can be reached by phone (403) 585-5996 or by email at susannah.boisclair@mcap.com.
