Customer Forms

MCAP Customer Forms
Form Description

Contact Request

Do you have questions about your mortgage? Do you want to speak to a Customer Service Specialist regarding your mortgage renewal, payment details or simply want to inform us of a change to your mailing address? Fill out this online contact form and a Customer Service Specialist will get back to you.

Payment Frequency

To change your payments to weekly, bi-weekly, semi-monthly or monthly, use this online form.

Amortization Schedule

Want to see a complete record of your payments, principal and interest? Request an amortization schedule.

Include Property Tax

Tired of having the property tax bill come as a surprise? Include it in your mortgage payments quickly and easily.

Pre-Authorized Debit (PAD) Agreement

Mail or fax this PDF to us to easily change your banking information. Don't forget to include a VOID cheque or proof of account ownership.

Opt Out Form

You have the right to withdraw your consent to the use, disclosure or exchange of your Personal Information for the purpose of providing you with information about services and products that relate to your Account, as well as to other products and services which you might find of interest. To withdraw your consent, you must sign an Opt Out form and forward it to our Servicing Centre.

Mortgage Life Insurance / Home Mortgage Protection Notice of Cancellation Form

Please complete this form and mail or fax it to:
Attention: Home Mortgage Protection
MCAP Mortgage Servicing
P.O. Box 351 Station C
Kitchener ON N2G a3Y9
Fax: 1-800-922-0220

Third Party Authorization

To give authorization to other parties such as family members or financial planners to talk with us about your mortgage, please use this online form.