Information and Communications Standards

Feedback, Accessible Formats & Communication Supports

MCAP is committed to providing accessible information in an ongoing effort to make services available to customers, clients and employees of MCAP.  The purpose of this policy is to ensure that every reasonable effort is made to provide materials in alternate formats, upon request. MCAP will make every effort to provide materials in an accessible format upon request. If materials are not able to be converted to an accessible format, MCAP will provide details of the reasoning behind why the material cannot be converted.  In this case, MCAP will provide a summary of the requested information or communications in a format that is suitable for the person with a disability.

Accessible Websites & Web Content

MCAP will continue to make its website and web content conform to the World Wide Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A by January 1st, 2014 and increasing to Level AA by January 1st, 2021.  MCAP’s internet and intranet websites, technology solutions, communication materials, telephone communications and in-person interactions will be based on accessibility best practices.